Over the next two weeks I will be introducing you to several key parts of ISO 9001:2015 and explaining what they mean for your organization. Each post is an excerpt from my Insight Report titled "What is ISO 9001:2015 and Why Is It Important?" which will be published on June 18th for the public. Follow the series "Transitioning to ISO 9001:2015" in the Community to see the link in the final post that will take you to the full report.
The following principles are the strategic basis for all decisions relating to Quality Management in the Organization and are infused within all aspects of the ISO 9001:2015 language. Every organization will prioritize each principle in a different way at various stages of their development.
1) Customer Focus
Customer focus means exceeding customer expectations and providing satisfaction and value with every customer interaction. It requires an organization to link every business objective to customer needs and to recognize that customers are those that have both direct and indirect relationships with an organization.
Leadership must commit to ensuring the availability of all resources for Quality projects and to providing positive role models through active participation, proactive communication of vision and strategy, and an organization-wide engagement with a Culture of Quality.
3) Engagement of People
Organizations must engage and empower competent and motivated workers while encouraging everyone to contribute and collaborate.
4) Process Approach
A process approach recognizes that processes must be part of a unified and consistent system that produces predictable results, illuminates elements that require improvement, and addresses all risks that have an impact on process outcomes.
An ongoing dedication to improvement reacts to changes in external and internal conditions to create new opportunities by focusing on root-cause determination and preventative and corrective actions.
6) Evidence-Based Decision Making
Making decisions based on statistical evidence provides greater objectivity, effectiveness, and efficiency to an organization and makes it easier to review results for ongoing improvement.
7) Relationship Management
Organizations must account for and manage relationships with all vendors, partners, and suppliers to understand the constraints, opportunities, and risks for each.
Look for the next post on Plan-Do-Check-Act later this week!