Quality Management Systems aren’t just for the manufacturing plant. They can be used to promote health and wellness.
By Nicole Radziwill
Human resources (HR) departments in many organizations invest in health, mental health and wellness programs to ensure that employees bring their best to the office or plant. In addition, safety programs aim to protect the bodies and lives of workers.
What you may not be aware of, though, is that quality management systems (QMS) also can promote health and well-being by reducing stress. Defined as the “psychological and physical state that results when the resources of the individual are not sufficient to cope with the demands and pressures of the situation,” stress can arise if (Michie, 2002):
American Heart Association (2018, Sep 24). Managing Stress at Work Can Help Employee Well-Being, Productivity. Intelex Community. Available from https://community.intelex.com/explore/posts/managing-stress-work-can-help-employee-well-being-productivity
Michie, S. (2002). Causes and management of stress at work. Occupational and environmental medicine, 59(1), 67-72.
Stepniowski, J. (2016, April). Quality and Wellness: Using quality tools to improve your health. Quality Progress. Available from http://asq.org/quality-progress/2016/04/quality-in-the-first-person/quality-and-wellness.html
About the Author: Nicole Radziwill, Vice President, Global Practice Leader, Quality & Supply Chain
Nicole Radziwill is the Vice President, Global Practice Leader, Quality & Supply Chain at Intelex Technologies. Before Intelex, she was an Associate Professor of Data Science and Production Systems, Assistant Director (VP) End-to-End Operations at the National Radio Astronomy Observatory (NRAO), and manager and consultant for several other organizations since the late 1990's bringing quality management to technologically-oriented operations. She is a Fellow of the American Society for Quality (ASQ) with a Ph.D. in Quality Systems from Indiana State University. Nicole serves as Editor of Software Quality Professional (SQP) journal and is a former Chair of the ASQ Software Division. She is an ASQ Certified Manager of Quality and Organizational Excellence (CMQ/OE) and Certified Six Sigma Black Belt (CSSBB).
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